Refund policy
Return & Refund Policy
At Wild Boar USA, we appreciate every customer who chooses our gear, and we want you to be happy with your purchase. We take pride in our products and in taking care of the people—and dogs—who depend on them. If something isn't right with your order, please reach out to us. We will do our very best to make it right.
Order Errors
We carefully check every order before it leaves us, but occasionally mistakes happen.
If you receive the wrong item or something is missing from your order, please let us know as soon as possible. If we made the mistake, we'll make it right and take care of the appropriate shipping costs.
Damaged or Defective Merchandise
If an item arrives damaged or you believe there may be a defect, please contact us within 30 days of delivery. We want to hear from you and have the opportunity to look into the problem.
Depending on the circumstances, we may offer:
- A replacement
- An exchange
- Store credit
- A refund
Before sending anything back, please contact us. We may ask you to send a few photos so we can better understand what happened and, in some cases, save you the trouble of making a return.
If a return is necessary and we determine the merchandise was damaged or defective, Wild Boar USA will take care of the appropriate return shipping costs.
A Note About Our Protective Gear
We take the protection of your dogs seriously. While no cut-resistant gear on the market can guarantee 100% protection against cuts, punctures, or injury, we are confident in the quality and protection our gear is designed to provide.
Our protective gear is made from high-quality materials selected for their cut resistance, durability, and performance in the field. We stand behind our gear and trust in its reliability and durability.
At the same time, we know the conditions hunting and working dogs encounter can be tough and unpredictable. Damage that occurs during use in the field does not necessarily mean there is a defect in the materials or workmanship.
If you ever have a concern about how your Wild Boar USA gear performed, please reach out to us. We want to hear about it. Send us a few pictures and tell us what happened, and we'll be happy to take a look.
Returns & Exchanges
Sometimes something just doesn't work out. Eligible merchandise may be returned or exchanged within 30 days of delivery.
Items must be unused, in their original condition, and returned with their original tags or packaging when applicable.
Unless the return is because of an error on our part or a defective product, return shipping is the customer's responsibility. Original shipping charges are non-refundable unless the return resulted from our error.
Not sure whether your item qualifies? Give us a call or send us a message before returning it. We're happy to help.
Custom & Personalized Orders
We love making gear specifically for our customers and their dogs. Because custom and personalized items are made just for you, they are not returnable or refundable.
This includes merchandise that has been made, altered, embroidered, engraved, tagged, specially sized or colored, or otherwise customized specifically for you.
Of course, if we made a mistake on your custom order, please contact us. We'll work with you to make it right.
30-Day Return Period
Please contact us about a return within 30 days of confirmed delivery. Unfortunately, we are unable to accept returns requested after the 30-day return period.
If you're unsure about something, don't hesitate to reach out before the 30 days are up.
Before Sending a Return
Please contact Wild Boar USA before mailing merchandise back to us. We'll confirm that the item is eligible for return and let you know the best way to send it back.
Most importantly, if you have a question or concern, please give us the opportunity to help. We're a small business, and taking care of our customers and standing behind the gear we make is important to us.
Thank you for choosing Wild Boar USA and trusting our gear to protect what matters most.